Part B Annual Performance Report for 2007-08 - New York State
February 2009

Overview of the Annual Performance Report Development:

See Overview of the Development of the Annual Performance Report (APR) in the Introduction section, page 1.

Monitoring Priority: Effective General Supervision Part B / General Supervision

Indicator 16:  Percent of signed written complaints with reports issued that were resolved within 60-day timeline or a timeline extended for exceptional circumstances with respect to a particular complaint.

(20 U.S.C. 1416(a)(3)(B))

Measurement:
Percent = [(1.1(b) + 1.1(c)) divided by 1.1] times 100.

 

FFY

Measurable and Rigorous Target

FFY 2007
(2007-08)

100 percent of signed written complaints will be resolved within the 60-day timeline or a timeline extended for exceptional circumstances with respect to a particular complaint.

Actual Target Data for FFY 2007:

96.755 percent of signed written complaints were resolved within the 60-day timeline or a timeline extended for exceptional circumstances with respect to a particular complaint.

7/1/2007 - 6/30/2008
Table 7:  Section A, Written Signed Complaints

(1)  Signed, written complaints total

380

      (1.1) Complaints with reports issued

339

              (a)  Reports with findings

219

              (b)  Reports within timeline

321

              (c)  Reports within extended timelines

7

      (1.2)  Complaints withdrawn or dismissed

41

      (1.3)  Complaints pending             

0

              (a)  Complaint pending a due process hearing

0

Percent = 321 [1.1(b)] + 7[1.1(c)] = 328 divided by 339 [1.1] times 100 = 96.755%.


Discussion of Improvement Activities Completed and Explanation of Progress or Slippage that occurred for FFY 2007:

Explanation of Progress

Improvement Activities Completed

  1. In 2007-08, SEQA Managers and Regional Associates were trained on the implementation of CSEIS and strategies to improve timely completion of complaint investigations.  Strategies were developed and implemented as follows:
  2. In 2007-08, given the complexity of the New York City (NYC) educational system and the large numbers of students served, a coordinated set of activities was undertaken, highlighted by the following:
    • NYC SEQA staff conduct regularly scheduled meetings with central office special education administrative and supervisory staff of the New York City Department of Education (NYCDOE) and Deputy Executive Directors of Special Education of the Regional Integrated Service Centers to review and address systemic issues and individual State complaints.
    • NYC SEQA staff and professional development specialists from the VESID funded Special Education Training and Resource Center (SETRC) in NYC provide technical assistance and professional development to districts/school personnel on systemic State complaint issues.
    • VESID staff responsible for CSEIS conduct routine visits to the NYC SEQA regional office to address any issues/concerns regarding the Regional Associates' data entry of State complaint information into the CSEIS system.
    • NYCDOE has appointed impartial hearing liaisons in each of the five Integrated Service Centers to oversee the implementation of hearing officers' decisions.

Revisions, with Justification, to Proposed Targets / Improvement Activities / Timelines / Resources for FFY 2007 [If applicable]

None.