Indicator #16

Overview of the Annual Performance Report Development:

See Overview of the Development of the Annual Performance Report on page 1.

Monitoring Priority: Effective General Supervision Part B / General Supervision

Indicator #16: Percent of signed written complaints with reports issued that were resolved within 60-day timeline or a timeline extended for exceptional circumstances with respect to a particular complaint.

(20 U.S.C. 1416(a)(3)(B))

Measurement:

Percent = [(1.1(b) + 1.1(c)) divided by 1.1] times 100.

FFY	Measurable and Rigorous Target
2005 (2005-06)	100 percent of signed written complaints will be resolved within the 60-day timeline or a timeline extended for exceptional circumstances with respect to a particular complaint.

Actual Target Data for FFY 2005:

The percentage of signed written complaints resolved within the 60-day timeline or a timeline extended for exceptional circumstances with respect to a particular complaint was 95.34 percent.

(1) Signed, written complaints total	326
(1.1) Complaints with reports issued	236
(a) Reports with findings	234
(b) Reports within timeline	218
(c) Reports within extended timelines	7
(1.2) Complaints withdrawn or dismissed	89
(1.3) Complaints pending	1
(a) Complaint pending a due process hearing	0

Percent = 218 [1.1(b)] + 7[1.1(c)] = 225 divided by 236 [1.1] times 100 = 95.34%.

Discussion of Improvement Activities Completed and Explanation of Progress or Slippage that occurred for 2005:

The 2005-06 data reflected improvement from the 2004-05 baseline data.

The following activities were completed:

Regional and statewide reports regarding timeliness were generated regularly.
The Non District Unit was operationalized; this reassignment of duties provided relief to staff who handle a majority of the complaint contributing to more timely completion.

The percent of written signed complaints fully processed with the 60 day timeline or approved extension increased from 94.8 percent in 2005 to 95.34 percent in 2006. Factors contributing to this improvement include the increased attention to timeliness and regular reports highlighting the timeliness issue.

Revisions, with Justification, to Proposed Targets

No Changes

Revisions, with Justification, Improvement Activities/ Timelines/ Resources for FFY 2005

The following activities were changed or amended:

CSEIS was scheduled to be implemented in 2005. It was delayed until January of 2007. The anticipated benefits of the system including timely reminders of the upcoming due dates, letter generation and immediately retrievable reports have not yet been fully realized.
The training for SEQA staff for relative to CSEIS and the strategies to improve timely complaint investigations was initiated in January 2007.